When will my order ship?
Can you do rush orders?
Where will my order ship from?
Will I be charged customs for my order?
My order should be here by now, but I still don't have it. What should I do?
Check your shipping confirmation email for any mistakes in the delivery address.
Ask your local post office if they have your package.
Stop by your neighbors in case the courier left the package with them.
Pro tip: Package theft is on the rise— If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at firstname.lastname@example.org with your order number. All claims must be made within 4 weeks of the estimated deliver date!
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Pro tip: The zip code is the most important part of the address. Use a simple tool like USPS ZIP code lookup to make sure you get it right!
Where are your products made?
We are dedicated to manufacturing our hoodies in North America, and only outsource when necessary.
Do you accept custom camo patterns/designs?
Sorry we don't! At this stage of the game we are too small to handle custom designs. Maybe someday? If you want to suggest a color or idea though, you can tweet them to us @Falx27USA (Just note that we reserve the rights to any patterns or ideas that are suggested to us, that you waive any rights, copyright or otherwise by suggesting anything, and that no compensation or kickback will be delivered in any capacity in return, except that we might "like" or "retweet" your post.)
How do I track my order?
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at email@example.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at firstname.lastname@example.org!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at email@example.com with photos of wrong/damaged items and we’ll sort that out for you.